At Parusoft Solutions Pvt. Ltd. ("we," "us," or "our"), we take your privacy and the security of educational data incredibly seriously. This Privacy Policy outlines how we collect, use, share, and protect information when schools, educators, parents, and students utilize the Parusoft Schools ERP, mobile applications, and associated services (collectively, the "Service").
1. Information We Collect
A. Personal Information
To provide comprehensive school management, we collect personal data provided directly by the institution or users, including:
- Names, email addresses, phone numbers, and physical addresses.
- Student profiles, academic records, attendance history, and medical or emergency contact details.
- Staff and teacher credentials, schedules, and payroll information.
- Payment details for fee processing (securely handled by third-party processors).
B. Usage and Device Data
When you interact with our apps or web portal, we automatically collect metadata to ensure proper functioning:
- Device type, operating system, and IP address.
- App usage statistics, crash reports, and system logs.
- Real-time location data (only if explicitly permitted for live transport tracking).
2. How We Use Your Information
We strictly use the collected information for educational and administrative purposes, specifically to:
- Operate, maintain, and provide the features of the school ERP and mobile apps.
- Enable instant communication between teachers and parents regarding student progress and school announcements.
- Process secure fee transactions and generate digital receipts.
- Monitor live transport buses for student safety.
- Troubleshoot technical issues and enhance the overall platform performance.
3. Data Security and Infrastructure
Safeguarding student and school data is our highest priority. We implement robust, enterprise-grade technical and organizational measures:
- Encryption: All data is encrypted in transit (using TLS/SSL) and at rest on secure cloud servers.
- Access Control: Strict role-based access control (RBAC) ensures users only see data relevant to their authorization level (e.g., parents only see their own children).
- Cloud Infrastructure: We utilize industry-leading cloud providers (such as Google Cloud/Firebase) compliant with global security standards.
4. Third-Party Integrations
To offer a complete ecosystem, our Service integrates with vetted third-party services. We never sell your data to advertisers. We only share necessary data with:
- Payment Gateways: (e.g., Razorpay, Stripe) to process school fee transactions securely.
- Cloud Providers: (e.g., Google Firebase) for secure database hosting and push notifications.
- SMS/Email Providers: To deliver OTPs, absence alerts, and critical announcements.
5. Children's Privacy (COPPA Compliance)
Because our platform serves K-12 schools, we comply strictly with the Children's Online Privacy Protection Act (COPPA). We collect personal information about students only under the direction and authorization of the educational institution, acting as a "School Official." We do not use student data for targeted advertising, nor do we build marketing profiles of students.
6. Your Rights
Depending on your location and role, you have the right to access, rectify, or request deletion of your personal data. Parents and students should typically direct these requests to their school administration, who acts as the primary data controller. We will assist schools in fulfilling these requests promptly.
Contact the Privacy Team
If you have any questions, concerns, or inquiries regarding our data practices or this Privacy Policy, please contact our Data Protection Officer.